FILE 03 / PLAYER PROFILE
PLAYER
NICHOLAS PERRY
I came up through help desks and retail IT, moved into cloud and DevOps, and now I'm an SRE. The day job is keeping big systems upright, so I know how things break.
After hours I build apps and websites: card games from the cookout, tools for people I know, and whatever the latest anime or game put in my head.
SAVE HISTORY
where the XP came from
SAVE 05
AUG 2024 - PRESENT
Site Reliability Engineer
PNC
- Drive engineering stability through analytics and metrics
- Implement monitoring systems and SLA/SLO management
- Lead performance tuning and complex incident response
- Mentor junior team members on infrastructure best practices
SAVE 04
MAR 2024 - NOV 2024
DevOps Engineer Intern
Level Up in Tech
Intensive cloud internship focused on Linux, AWS, Python, Containers, Terraform, and AI integration. Worked on real-world projects with industry mentorship.
SAVE 03
SEP 2023 - 2024
IT Engineer
Devoted Health
- Optimized cloud integration with SSO and enhanced security protocols
- Managed Jira boards and GitHub repositories for cross-functional teams
- Pioneered Chromebook deployment and network infrastructure improvements
SAVE 02
MAR 2022 - SEP 2023
IT Engineer
Circle K IT Retail Systems
- Deployed and supported retail software and the technology behind it
- Managed POS systems, fuel systems, and back-office infrastructure
- Improved documentation and drove process-improvement initiatives
SAVE 01
MAR 2020 - MAR 2022
Service Desk Tier 1-2
Belltechlogix
Provided technical support using ServiceNow, handling system configurations, user support, and detailed documentation of all interactions.